Frequently asked questions

The service and the team stay the same: e-mail, Office, backups, security and your Dedicated Technician. You are now invoiced directly by pcm, with no penalty for switching.

The plan has a 12-month minimum term. With 24 months you get a 20% discount.

Monthly, by card or SEPA direct debit. Payment details are handled by easypay, never by our servers.

Through the askWhizz app (Windows, Mac, iPhone/iPad and Android), by phone or by e-mail. Install the app.

askWhizz is a service of pcm (Higher Functions, Lda), a Portuguese company based in Fundão, in business since 2001, dedicated to technology support for homes and businesses. pcm developed the askWhizz app itself. About askWhizz.

Problems and questions with any kind of technology: Windows and Mac computers, networks and Wi-Fi, security, phones, tablets, printers, TVs, consoles and other connected devices. We work on software and hardware, in and out of warranty, wherever you bought the device. Examples of what we solve.

Most cases are solved on the first contact, in minutes. When the team needs to look into the problem, it can take up to 24 hours. Repairs that need a visit, a pickup or the lab usually take 24 to 72 hours. When parts must be ordered, the time depends on the manufacturer or supplier, and you can follow the repair in the app.

We only connect remotely when three conditions are met: it is needed to solve the problem, you explicitly allow it, and you are present while we work.

Chat with your technician, remote access with your permission, diagnostic and repair tools, the status of your requests and repairs, and preventive monitoring. Available features depend on the system (Windows, macOS, iOS or Android). Install the app.

No. You can ask for help from your phone about a problem with your computer or any other device. You can install the app on several devices at once and everything stays in sync between them.

The agent only runs when you switch it on. It collects technical data only, no personal data: processor, disk and memory use, malware detection and the state of security updates. It lets us spot problems before they show symptoms, and any action is always agreed with you.

Yes. All communication is encrypted (HTTPS and TLS), data is handled under the GDPR, and remote access and monitoring are always under your control.